The Queensland Department of Resources’ data and future economic opportunities research and strategy

Maximising value for the department’s customers and stakeholders from the data it collects, curates and makes available”  


The Challenge 

The Department of Resources’ 2021 strategic plan recognises data as an asset with significant economic potential still to be unlocked. To realise its value and facilitate a future focussed strategy, the department wanted to understand current data users, how the data gets used and what are the constraints on its usage. The department then wanted to identify future data and data service opportunities and the strategies to realise these opportunities.  

Gathering insights on customer behaviours and needs is a significant undertaking, but it helps the department to consider its next steps for ensuring their data assets help drive growth in the Queensland economy while supporting smarter, faster and more transparent decision-making. 



The project partners are the Queensland Department of Resources, Queensland University of Technology, ACIL Allen, Woolpert, and the Centre for Urban Innovation.  


The Solution 

FrontierSI worked with the department and our partners to characterise the current data ecosystem, its economic value, strengths, and weaknesses. We then identified and engaged with stakeholders to understand their current data usage and future needs. From there we developed profiles of future customers, their motivation to access the department’s data, and the future opportunities these customers present. 

The FrontierSI team delivered a research report to the department that summarised current and future customers user personas, the current data state (internal view of the data) and the current data ecosystem (external view of the data). The report incorporated thought leadership papers providing perspectives on the future Queensland data ecosystem and the department’s role within it. A strategy document was then delivered that stated the future economic opportunities by sector, external environmental drivers, and the focus areas and strategies to address these opportunities. 



This project delivered valuable insights on the department’s data ecosystem, including user personas, future opportunities, and strategies that will help inform the department as it continually develops its data resources and drives innovation to unlock its data’s potential. 



Please contact us at or Project Manager Gavin Kennedy at